Support and reporting a problem

How to reach us

Raise a request on our help desk, a form that needs no account. Or write to us by email. Both reach the same queue.

We give a first answer within 2 working days, Monday to Friday, Central European Time. Support is in English and Dutch.

Report a security issue to security@peakdevs.eu, not through the help desk or by support@peakdevs.eu. See the security statement.

Tell us what you would like an app to do, through the same channel. We read every request.

A good report lets us fix it without asking you again. Please include:

What you did, and what you expected to see.
What the macro shows: the panel's title and sentence, word for word, or a screenshot.
The diagram text, if you can share it. Remove anything confidential first. We cannot see your pages: the app sends us nothing, so we only see what you send.
Your browser and its version, and whether you use the light or dark theme.
Whether it happens on one page or on all of them, and after a reload.

For a page with many diagrams or a slow page, say how many diagrams it holds.

When a diagram does not draw explains every message the macro shows.
Limits lists what the app does not do.
While a page is being edited, Confluence shows the diagram's text, not the drawing. That is normal.